People Operations & Technology Architect

The Role This role is the engine of that build. Work is already underway systems are being rationalised, workflows are being automated, and the data layer is taking shape. You are joining at a pivotal moment: enough has been built to move fast, and enough is still to be done that the decisions you make will define what this function becomes. What you'll own This role has four distinct areas. Each has a different mode some are direct ownership and build, some are co-ownership and continuous improvement, some are working alongside peers to raise the technical bar. The common thread is that you are building an intelligent function, not running an operational one. People Services Know it well enough to make it smarter The day-to-day operation of People Services sits with the team. You are not an additional pair of hands in that layer. What we need is someone who understands these workflows deeply enough to redesign, automate, and globally align them and who stays close enough to the systems to spot patterns, failures, and improvement opportunities before they become problems. The query management system implement it and ensure it keeps evolving. This means SLA governance, ticket tiering and routing logic, escalation workflows, employee feedback loops, and dashboards. Day-to-day queries are handled by the team; you help ensure the system runs smoothly underneath them and continuously improves Map and understand the end-to-end employee lifecycle offer acceptance through onboarding, role changes, performance cycles, and offboarding as the substrate on which every system and workflow is built Identify inefficiencies, duplication, and manual steps across People Services workflows; design and implement improvements in partnership with the team Align People Services processes globally where possible there is variation across geographies today; find the right level of standardisation and build the systems that make it stick Bring structure and consistency to global policy governance coordinating reviews, tracking versions, and ensuring changes land consistently across geographies. People Systems Architecture & Integrations OakNorths People technology stack is actively being reviewed and rationalised. By the time you join, the foundational work will be underway. What we need is someone who brings outside-in thinking who knows what good looks like in the market, stays current on how the landscape is evolving, and helps us make better decisions as a result. Co-own & carry forward The People tech stack join an ongoing review, bring fresh perspective and market knowledge, and carry it forward as a living piece of work. This is not a one-off audit but a continuous function: evaluating tools, tracking renewals, identifying consolidation opportunities, and ensuring the stack stays fit for purpose as the organisation scales API integrations between People systems not just configuring tools within a single platform but connecting them to create new outcomes. Where integrations are unreliable, rebuild them properly Data architecture standards, master data management, and access controls the rules that govern how People data flows across systems Technical governance framework for AI and automation what can be built, how it is approved, how it is audited Work with The People Systems lead who manages the HRIS, ATS, and platform configuration day-to-day provide architectural direction, review integration decisions, and set the standards they work within IT and Cyber on integrations, data privacy, and AI governance you drive the People perspective in these conversations and translate technical requirements into business cases People Insights Data Infrastructure & Analytics The People Insights capability is being actively built. A People dashboard is already in development and early use cases are live. You are joining a function that is moving and bringing the technical depth to make it faster, more robust, and more analytically sophisticated over time. Own & build Data quality and governance standards across all People platforms the rules, checks, and validation layers that make the data trustworthy and the reporting credible The analytical architecture that underpins dashboards, reporting, and workforce intelligence data models, pipeline design, and schema decisions that scale as the organisation grows Work with The People Insights analyst who is actively building dashboards and analytical capability provide technical direction on data infrastructure, challenge analytical approaches, and create space for them to develop Senior stakeholders who consume People data translate what is technically possible into what is commercially useful, and frame analytics to support decisions, rather than reports AI & Automation Extending an Existing Build OakNorth already has a clear view of the AI and automation use cases it wants to build, and work is underway. The architecture is being designed, the priorities are identified, and governance is being mapped. What we need is someone who can take what is already moving and make it significantly better more robust, more scalable, and more ambitious in scope. We expect you to have already built agentic AI workflows in production. Experience in a regulated environment is a strong advantage. Own & build Agentic workflows across People Operations onboarding, offboarding, probation, payroll reporting, query resolution, and document generation. Join an existing build, bring architectural rigour, help prioritise the backlog, and extend the platform into more complex territory. Human gates are built in by design; your job is to make the automation reliable enough that the team trusts it API connections between People systems to create multi-step automated workflows that eliminate manual handoffs maintaining and improving what is already in place, and building what is not yet built A responsible AI in People framework bias, explainability, data ethics, and regulatory compliance. Particularly important in a regulated financial services environment, where governance is a real constraint to navigate intelligently, not a blocker to work around Navigate & unblock IT and Cyber governance build the business case and approval pathway for each use case, not just the technology. You will find this energising, not frustrating Stay current on how the AI and automation landscape is evolving and help OakNorth make better decisions about what to build, what to buy, and what to wait on Influence & Continuous Improvement Set the technical direction and standards that the People function builds within through expertise and delivery, not hierarchy or title Raise the technical floor of the team through how you work, what you share, and the bar you set across systems thinking, automation, and AI literacy Influence how People Services processes evolve as automation matures your credibility comes from understanding the workflows and delivering results Act as a thought partner to the Pillar Lead on strategy, architecture, and the AI roadmap Why join Shape, not inherit You are joining a function that is already in motion. The decisions you make in year one what gets prioritised, what gets built, what gets retired will define what this function looks like for years. Genuine ownership from day one You are a thought partner to leadership, not an executor. The Pillar Lead is your direct Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.