Support Engineer

Role Overview: As a Support Engineer with full-stack development experience, you will be responsible for supporting and maintaining a hosted, multi-tenant SaaS solution. Your role will involve diagnosing complex issues across the entire application stack, including the Angular front end, C#/.NET Core services, and Entity Framework Core data layer. You will collaborate with customers and internal teams to investigate, reproduce, and resolve production issues while contributing code-level fixes and improvements. The ideal candidate for this role combines strong troubleshooting instincts with the ability to work in a shared, multi-tenant environment. Key Responsibilities: - Investigate, reproduce, and resolve customer-reported issues across the full stack, including the Angular front end, C#/.NET Core back end, and EF Core data layer. - Perform root-cause analysis on application, performance, and data integrity issues within a hosted, multi-tenant environment. - Develop and deploy code-level bug fixes, patches, and small enhancements following established development and release practices. - Diagnose tenant-specific problems while ensuring data isolation and platform stability. - Analyze logs, database queries, and telemetry to identify and resolve back-end and performance bottlenecks. - Write and optimize SQL and EF Core queries to investigate and correct data-related issues. - Document troubleshooting steps, root causes, and resolutions in the knowledge base for faster future resolution. - Collaborate with development, QA, and DevOps teams to escalate, track, and resolve complex defects. - Communicate clearly with customers and stakeholders on issue status, impact, and resolution timelines. - Monitor platform health and proactively identify recurring issues and improvement opportunities. Qualifications Required: - Proven full-stack software development experience. - Hands-on experience with C# and .NET Core. - Experience with Entity Framework Core, including query optimization and data modeling. - Front-end development experience with Angular 19 or later. - Strong relational database skills, such as SQL Server, including writing and tuning SQL. - Excellent troubleshooting, debugging, and root-cause analysis skills. - Ability to read, understand, and modify existing production code carefully. - Strong written and verbal communication skills with a customer-focused mindset. Additional Company Details (if available): You are a developer at heart who is energized by solving problems and helping customers succeed. You can move comfortably between reading a stack trace, stepping through C# code, and inspecting an Angular component. You communicate clearly, work well under pressure, and balance individual tenant needs with platform health. Role Overview: As a Support Engineer with full-stack development experience, you will be responsible for supporting and maintaining a hosted, multi-tenant SaaS solution. Your role will involve diagnosing complex issues across the entire application stack, including the Angular front end, C#/.NET Core services, and Entity Framework Core data layer. You will collaborate with customers and internal teams to investigate, reproduce, and resolve production issues while contributing code-level fixes and improvements. The ideal candidate for this role combines strong troubleshooting instincts with the ability to work in a shared, multi-tenant environment. Key Responsibilities: - Investigate, reproduce, and resolve customer-reported issues across the full stack, including the Angular front end, C#/.NET Core back end, and EF Core data layer. - Perform root-cause analysis on application, performance, and data integrity issues within a hosted, multi-tenant environment. - Develop and deploy code-level bug fixes, patches, and small enhancements following established development and release practices. - Diagnose tenant-specific problems while ensuring data isolation and platform stability. - Analyze logs, database queries, and telemetry to identify and resolve back-end and performance bottlenecks. - Write and optimize SQL and EF Core queries to investigate and correct data-related issues. - Document troubleshooting steps, root causes, and resolutions in the knowledge base for faster future resolution. - Collaborate with development, QA, and DevOps teams to escalate, track, and resolve complex defects. - Communicate clearly with customers and stakeholders on issue status, impact, and resolution timelines. - Monitor platform health and proactively identify recurring issues and improvement opportunities. Qualifications Required: - Proven full-stack software development experience. - Hands-on experience with C# and .NET Core. - Experience with Entity Framework Core, including query optimization and data modeling. - Front-end development experience with Angular 19 or later. - Strong relational database skills, such as SQL Server, including writing and tuning SQL. - Excellent troubleshooting, de