Support Engineer (Full stack Application Support) (Noida)

Support Engineer Full-Stack Application Support | Hosted, Multi-Tenant SaaS Platform Position Overview We are seeking a Support Engineer with full-stack development experience to support and maintain our hosted, multi-tenant SaaS solution. This is a hands-on, technical role for someone who enjoys diagnosing complex issues across the entire application stack: from the Angular front end, through the C#/.NET Core services, to the Entity Framework Core data layer. You will work directly with customers and internal teams to investigate, reproduce, and resolve production issues, while contributing code-level fixes and improvements. The ideal candidate combines strong troubleshooting instincts with the ability to read, debug, and modify production code in a shared, multi-tenant environment. Work Location and Schedule - This role is based in our India office and is fully on-site, requiring five days per week in the office. - This is a night-shift position, with working hours aligned to U.S. business hours to provide live support coverage. Key Responsibilities - Investigate, reproduce, and resolve customer-reported issues across the full stack (Angular front end, C#/.NET Core back end, and EF Core data layer). - Perform root-cause analysis on application, performance, and data integrity issues within a hosted, multi-tenant environment. - Develop and deploy code-level bug fixes, patches, and small enhancements following established development and release practices. - Diagnose tenant-specific problems while safeguarding data isolation and the stability of the shared platform. - Analyze logs, database queries, and telemetry to identify and resolve back-end and performance bottlenecks. - Write and optimize SQL and EF Core queries to investigate and correct data-related issues. - Document troubleshooting steps, root causes, and resolutions in the knowledge base to enable faster future resolution. - Collaborate with development, QA, and DevOps teams to escalate, track, and resolve complex defects. - Communicate clearly with customers and stakeholders on issue status, impact, and resolution timelines. - Monitor platform health and proactively identify recurring issues and opportunities for improvement. Required Qualifications - Proven full-stack software development experience. - Robust hands-on experience with C# and .NET Core. - Solid experience with Entity Framework Core, including query optimization and data modeling. - Front-end development experience with Angular 19 or later. - Strong relational database skills such as SQL Server, including writing and tuning SQL. - Excellent troubleshooting, debugging, and root-cause analysis skills. - Ability to read, understand, and modify existing production code with care. - Strong written and verbal communication skills, with a customer-focused mindset. Preferred Qualifications - Previous experience in an application support, production support, or similar customer-facing technical role. - Experience supporting a hosted, cloud-based, or SaaS solution. - Experience working with multi-tenant architectures and the data-isolation considerations they require. - Familiarity with cloud platforms such as Microsoft Azure and with CI/CD pipelines. - Experience with messaging and caching technologies such as Azure Service Bus and Redis. - Experience building or supporting RPA bots and automation workflows (for example, Playwright-based automation). - Experience with logging, monitoring, and observability tooling such as Application Insights or Serilog. - Familiarity with version control (Git) and issue-tracking systems. What Makes You a Great Fit You are a developer at heart who is energized by solving problems and helping customers succeed. You can move comfortably between reading a stack trace, stepping through C# code, and inspecting an Angular component, and you take pride in not just fixing the symptom but understanding the root cause. You communicate clearly, work well under pressure, and balance the needs of an individual tenant against the health of the platform as a whole. Support Engineer Full-Stack Application Support | Hosted, Multi-Tenant SaaS Platform Position Overview We are seeking a Support Engineer with full-stack development experience to support and maintain our hosted, multi-tenant SaaS solution. This is a hands-on, technical role for someone who enjoys diagnosing complex issues across the entire application stack: from the Angular front end, through the C#/.NET Core services, to the Entity Framework Core data layer. You will work directly with customers and internal teams to investigate, reproduce, and resolve production issues, while contributing code-level fixes and improvements. The ideal candidate combines strong troubleshooting instincts with the ability to read, debug, and modify production code in a shared, multi-tenant environment. Work Location and Schedule - This role is based in our India office and is fully on-site, requiring five