NOC Analyst

Provide first level 24x7x365 escalation support for CampusEAIs customers Internal and External. Answer customer calls and provide high level of service. Technical knowledge and proficiency with Networking Techniques, Server OS and basic troubleshooting. Maintain a good understanding of all NOC processes and implement them appropriately. Knowledge on ITIL Framework would be preferred. Document all calls and equipment issues with a high degree of detail. Proactively monitoring the alerts on tool and follow ITIL Incident Management process. Use various utilities nslookup, ping, traceroute, browser, etc. to quickly verify reported events. Use remote administration software Terminal server, Remote desktop, Telnet, etc. to verify and false positive events. Monitor all production networks, servers, applications and services through a centralized monitoring console. Desired Skills: Excellent analytical, problem solving and technical troubleshooting skills. Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations. Experience on ITIL and Service Management concepts primarily Change, Incident and Event Management would be an added advantage. Able to work in a 24*7 rotational shifts.