Manage Engine Engineer

Installation and configuration of Manage Engine Products like Endpoint Central, Service Desk, OP Manage and others Presales presentations, demo and POC of ManageEngine tools at customer site or through MS Teams Troubleshoot and Resolve support issues at customer site, raise support tickets with ManageEngine and get them resolved. Training and supporting other team members on Manage Engine. Preparation of presales documentation and also of Prerequisites required at customer site for installation Quarterly Audit of Manage Engine products installed at customer site and share the shortcomings and improvements to be made. Ensuring support SLA s are being met. Logging and closing tickets on an online ticketing system. Preparation of sign off documentation and improvement checklist. Skill Requirements: Good communication skills. Mandatory Requirements: 3 Years experience in the Implementation of Manage Engine or managing. Should have own conveyance. Education and/or Work Experience Requirements: You must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and carry out assignments to completion within the instructions parameters.