IAM SRE

Key Responsibilities Support Identity Management applications for human and system account management built on PingIdentity and ForgeRock products Maintain LDAP Directory Services such as PingDirectory and PingDataSync Provide first-line support during large-scale outages, including pre-mortem, post-mortem, and problem management using data-driven, code-first approaches Prepare and execute change management activities, creating automation tools where necessary Collaborate with enterprise technology teams, stakeholders, and Level 2 operations teams Contribute to performance assessments and training of team members Improve platform stability by implementing alert automation and self-healing functions Monitor performance and scalability to ensure systems meet SLOs and SLIs Participate in on-call rotations (weekday and weekend) Share knowledge and best practices with the team and community, gathering feedback for system improvements Address security and compliance issues, ensuring adherence to industry standards and best practices for data protection