Desktop Support Engineer - Techindia Infoway Pvt Ltd

Help Desk Technician (L2 Support) Job Summary: We are looking for a Help Desk Technician with 1 - 1.5 years of experience to provide technical support for hardware, software, and networking issues. The ideal candidate will troubleshoot user problems, manage support tickets, and ensure timely resolution of IT-related concerns. Key Responsibilities Manage and resolve help desk tickets efficiently.Provide support via phone, email, chat, and remote tools.Troubleshoot hardware, software, and network issues.Install, configure, and support applications and peripherals.Guide users with clear, step-by-step solutions.Document issues, resolutions, and customer interactions.Escalate complex issues to higher-level support teams.Create and maintain technical documentation.Follow up with users to ensure issue resolution.Required Skills & Qualifications 2+ years of Help Desk/Desktop Support experience.Strong L2 troubleshooting skills in hardware, software, and networking.Experience with Windows, MacOS, and iOS devices.Knowledge of remote troubleshooting tools and ticketing systems.Strong communication and customer service skills.Ability to diagnose and resolve technical issues independently.Detail-oriented with good documentation skills.Ability to prioritize and manage multiple support requests.Preferred MCSE or equivalent Microsoft certification, CCNA certification pref.Experience with Microsoft 365, Active Directory, and basic networking.For further contact KISHORE HR :8925829934 Compensation: 15,000.00 - 22,000.00 per month Benefits: Health insuranceProvident FundWork Location: In person Compensation: 18,000.00 - 22,000.00 per month Benefits: Health insuranceProvident FundWork Location: In person .