Helpdesk System Administrator - belkins

Back in 2017, Belkins started as an appointment-setting agency with just one service offering. Fast forward to today, and we've transformed into Belkins Group a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. Among our successes are ambitious start-ups like Revit , which have evolved into standalone powerhouses, as well as innovative products such as Folderly . Our story is one of relentless pursuit of innovation, driven by a passion to help our clients succeed and a vision that looks firmly to the future. Weve come a long way, and were just getting started. Joining Belkins Group means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence. The role We're looking for a Helpdesk System Administrator to keep our people, hardware, and 100+ tools running smoothly. This is a hands-on IT Operations role and a great entry point into system administration you'll get real ownership, a mentor, and exposure to the full IT Ops scope of an international remote company. What you'll be doing - Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members - Handling the technical side of onboarding and offboarding accounts, access, equipment - Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian - Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team - Supporting security basics access control, phishing prevention, employee training - Documenting your work and keep improving our IT processes and knowledge base You'll be successful in this role if you - Are a confident macOS user , curious about the Apple ecosystem, and eager to learn (advanced skills not required) - Have some hands-on IT experience helpdesk, internship, or a technical degree - Communicate in English at B1B2 many of our users and suppliers are English-speaking - Know networking fundamentals (OSI model, protocols, possible security problems) and troubleshoot systematically - Are self-organized you'll plan your own day and prioritize requests yourself Nice to have - Experience with MDM, Apple Business Manager, or ticketing systems - Automation skills (Zapier, Make, Java Script and Bash fundamentals) Whats In It for You - Fully remote work and a genuinely flexible schedule most users are active after 11:00, so you shape your own day around a 68 hour workload - Salary in USD - A mentor: our senior IT Ops specialist stays involved and will guide you through the stack Back in 2017, Belkins started as an appointment-setting agency with just one service offering. Fast forward to today, and we've transformed into Belkins Group a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. Among our successes are ambitious start-ups like Revit , which have evolved into standalone powerhouses, as well as innovative products such as Folderly . Our story is one of relentless pursuit of innovation, driven by a passion to help our clients succeed and a vision that looks firmly to the future. Weve come a long way, and were just getting started. Joining Belkins Group means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence. The role We're looking for a Helpdesk System Administrator to keep our people, hardware, and 100+ tools running smoothly. This is a hands-on IT Operations role and a great entry point into system administration you'll get real ownership, a mentor, and exposure to the full IT Ops scope of an international remote company. What you'll be doing - Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members - Handling the technical side of onboarding and offboarding accounts, access, equipment - Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian - Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team - Supporting security basics access control, phishing prevention, employee training - Documenting your work and keep improving our IT processes and knowledge base You'll be successful in this role if you - Are a confident macOS user , curious about the Apple ecosystem, and eager to learn (advanced skills not required) - Have some hands-on IT experience helpdesk, internship, or a technical degree - Communicate in English at B1B2 many of our users and suppliers are English-speaking - Know networking fundamentals (OSI model, protocols, po