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Role & responsibilities Decision & Ownership Scope Own day to day backlog prioritization, story readiness, and sprint acceptance Act as the first point of decision for delivery teams, escalating only strategic trade offs Ensure alignment between business outcomes, customer experience, and technical feasibility Backlog & Story Management Own and continuously refine the product backlog across conversational journeys and platform capabilities Write clear user stories, acceptance criteria, and definitions of done for: Conversational flows; Integrations and APIs; AI / NLP enhancements Maintain traceability from business objectives journey intent story Conversational Journey Ownership Define end to end conversational journeys (happy paths, edge cases, regulatory exceptions) across Payments & Transfers, Cards & Lending, Accounts & Servicing, Wealth & Investments Partner with UX and Conversation Designers on: Dialogue flows; Bot persona and tone; Accessibility and inclusive design Conversational AI & GenAI Enablement Collaborate with AI/NLP teams to define: Intent taxonomy and reuse strategy; Entities, training data, and confidence thresholds Support GenAI powered journeys through prompt design, testing, hallucination mitigation, guardrails, fallback logic, and grounding approaches Ensure seamless human handover and agent assist alignment Stakeholder & Delivery Collaboration Act as the primary interface between business, technology, UX, AI, and operations Facilitate sprint ceremonies and backlog reviews Translate stakeholder needs into delivery ready outcomes Quality, Risk & Compliance Ensure conversational journeys meet banking, data privacy, and security standards Coordinate UAT, defect triage, and release readiness Partner early with Risk, Compliance, and Legal teams Metrics & Continuous Improvement Define and track metrics including containment, deflection, agent transfer rate, intent accuracy, task success, drop offs, and CSAT/CES Use analytics and interaction logs to inform backlog prioritization Preferred candidate profile We are seeking a Proxy Product Owner to support the delivery and evolution of a Conversational Banking Platform, combining rule-based automation and Generative AI to serve customers across core banking journeys. This role acts as the execution level Product Owner, representing the Product Owner in day-to-day delivery, translating strategy into high quality conversational experiences across digital channels. Must Have Skills & Experience 58 years in IT, Digital, or Banking environments 2+ years as Product Owner, Proxy PO, or Business Analyst in Agile teams Strong understanding of retail banking journeys Hands on experience with Jira, Confluence, Agile delivery Exposure to conversational AI or chatbot platforms Understanding of APIs, integrations, and system dependencies Solid communication and stakeholder management skills .
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