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About the role
Desktop Support Engineer L1 - Experience: 02 Years Employment Type: Full time Compensation Job Summary We are seeking a Desktop Support Engineer (L1) to provide first-level IT support for end users across client locations. The ideal candidate will be responsible for troubleshooting hardware, software, operating system, email, and basic network issues while ensuring timely resolution of user requests and maintaining high service standards. Key Responsibilities End User Support - Provide Level-1 technical support to users for desktops, laptops, software, and peripheral devices. - Respond to and resolve IT support tickets within defined SLA timelines. - Assist users with day-to-day IT-related issues and service requests. - Escalate unresolved or complex issues to higher support levels when required. Desktop & Laptop Management - Install, configure, and maintain desktop computers, laptops, and workstations. - Diagnose and resolve hardware issues related to RAM, HDD/SSD, motherboard, monitors, keyboards, mouse, and other components. - Perform preventive maintenance and routine health checks of IT equipment. - Coordinate hardware replacements and repairs with vendors when required. Operating System & Software Support - Install, configure, upgrade, and troubleshoot Windows operating systems. - Perform OS installations, formatting, patch management, and software deployment. - Install and support business applications and productivity tools. - Ensure systems are updated with the latest security patches and antivirus definitions. Email & Office Applications Support - Configure and troubleshoot Microsoft Outlook and email accounts. - Support Microsoft Office applications and user-related issues. - Assist users with mailbox configuration, email synchronization, and profile management. Network & Connectivity Support - Troubleshoot LAN, Wi-Fi, internet, VPN, and basic network connectivity issues. - Support printer, scanner, and peripheral device configurations. - Coordinate .
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