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Technical Support Engineer Location: India (Remote) Experience Required: 58 Years Employment Type: Full-Time (US Hours) About ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform purpose-built for procurement. Trusted by users in over 70 countries, and supported by an extensive network of implementation and technology partners, ORO helps Fortune 500 and fast-growing global companies automate processes, improve cross-team collaboration, and scale procurement operations. The ORO platform is trusted by the world's largest brands, including The Coca-Cola Company, Novartis, Danone, Roche, BASF, Liberty Global, Bayer, Millennium, and Booking.com. In this role, you'll be responsible for providing technical support to enterprise customers after they've gone live with our platform. Your primary focus will be on troubleshooting issues related to current configurations and resolving technical problems efficiently. For select enterprise accounts, you'll also take on a technical point-of-contact roleensuring continuity, technical context, and faster issue resolution . s:Technical Support & Debuggin Investigate and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuratio Use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysi t:Act as a technical advisor for assigned enterprise customers, building deep familiarity with their configuration, integration, and support histor Proactively monitor enterprise account health and flag potential issues before they become blockerPartner with onboarding and implementation teams to ensure smooth technical setup for the enterprise customer ve:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experien 5+ years of experience in a technical support, product support, or similar customer-facing technical role (preferably in a SaaS environmen Understanding of procurement, supply chain, or enterprise systems (ERP, P2P, S2P platform Experience with ticketing tools like Zendesk, Jira, or Freshde Basic knowledge of SQL for data analysis and issue investigati Experience supporting procurement preferably or any SaaS produ Familiarity with cloud platforms like AWS or Az Experience with log analysis and debugging to Build deep expertise in procurement tech, integrations, cloud, and enterprise platforms while working on impactful probl Enjoy a flexible, remote-first culture that values ownership, autonomy, and continuous learn Technical Support Engineer Location: India (Remote) Experience Required: 58 Years Employment Type: Full-Time (US Hours) About ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform purpose-built for procurement. Trusted by users in over 70 countries, and supported by an extensive network of implementation and technology partners, ORO helps Fortune 500 and fast-growing global companies automate processes, improve cross-team collaboration, and scale procurement operations. The ORO platform is trusted by the world's largest brands, including The Coca-Cola Company, Novartis, Danone, Roche, BASF, Liberty Global, Bayer, Millennium, and Booking.com. In this role, you'll be responsible for providing technical support to enterprise customers after they've gone live with our platform. Your primary focus will be on troubleshooting issues related to current configurations and resolving technical problems efficiently. For select enterprise accounts, you'll also take on a technical point-of-contact roleensuring continuity, technical context, and faster issue resolution . s:Technical Support & Debuggin Investigate and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuratio Use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysi t:Act as a technical advisor for assigned enterprise customers, building deep familiarity with their configuration, integration, and support histor Proactively monitor enterprise account health and flag potential issues before they become blockerPartner with onboarding and implementation teams to ensure smooth technical setup for the enterprise customer ve:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experien 5+ yea
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