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About the role
Job Title: Technical Support Engineer Location: India (Remote) Experience Required: 58 Years Employment Type: Full time (US Hours) About ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform purpose-built for procurement. Trusted by users in over 70 countries, and supported by an extensive network of implementation and technology partners, ORO helps Fortune 500 and rapid-growing global companies automate processes, improve cross-team collaboration, and scale procurement operations. The ORO platform is trusted by the worlds largest brands, including The Coca-Cola Company, Novartis, Danone, Roche, BASF, Liberty Global, Bayer, Millennium, and Booking.com. Job Summary: In this role, youll be responsible for providing technical support to enterprise customers after theyve gone live with our platform. Your primary focus will be on troubleshooting issues related to current configurations and resolving technical problems efficiently. For select enterprise accounts, youll also take on a technical point-of-contact roleensuring continuity, technical context, and faster issue resolution . Key Responsibilitie s:Technical Support & Debuggin g:Serve as a primary escalation point for customer-reported technical issue s.Investigate and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuratio n.Use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysi s.Collaborate with engineering and product teams to escalate and resolve bugs, and ensure timely communication to the custome r.Maintain detailed case notes, documentation, and internal/external knowledge base co Job Title: Technical Support Engineer Location: India (Remote) Experience Required: 58 Years Employment Type: Full time (US Hours) About ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform purpose-built for procurement. Trusted by users in over 70 countries, and supported by an extensive network of implementation and technology partners, ORO helps Fortune 500 and rapid-growing global companies automate processes, improve cross-team collaboration, and scale procurement operations. The ORO platform is trusted by the worlds largest brands, including The Coca-Cola Company, Novartis, Danone, Roche, BASF, Liberty Global, Bayer, Millennium, and Booking.com. Job Summary: In this role, youll be responsible for providing technical support to enterprise customers after theyve gone live with our platform. Your primary focus will be on troubleshooting issues related to current configurations and resolving technical problems efficiently. For select enterprise accounts, youll also take on a technical point-of-contact roleensuring continuity, technical context, and faster issue resolution . Key Responsibilitie s:Technical Support & Debuggin g:Serve as a primary escalation point for customer-reported technical issue s.Investigate and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuratio n.Use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysi s.Collaborate with engineering and product teams to escalate and resolve bugs, and ensure timely communication to the custome r.Maintain detailed case notes, documentation, and internal/external knowledge base co
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