Source description
About the role
- Manage day to day client interactions, communicate effectively with clients to identify needs, problems, etc. - Responding within agreed time limits to call-outs. - Log all customer tickets and ensure resolution within defined SLA. - Monitoring and maintaining of Application issues and Servers - Troubleshooting the Application issues and Server issues. - Testing vendor integrations, Application flow changes, calls, configurations, etc. - Planning and undertaking scheduled maintenance, backups, upgrades. - Continually seeks opportunities to increase customer satisfaction and increase client relationships. - Prepare RCA documents, Change Request Documents, Network Architecture diagrams and maintain them in the central repository. Requirements - Knowledge of Linux OS, MySQL Database. - Hands on experience in Linux Apache web hosting, Apache Kafka and Linux OS Services management, MySQL, Installation & Maintenance. - Knowledge of Shell Scripting, Perl Scripting, PHP scripting. - Ability to set up and configure server hardware and 3rd Parties Software on Linux Servers, Windows Servers. - Additional advantage: Fintech, Banking Domain knowledge, Experience in application support troubleshooting of Database, MYSQL, MSSQL, Oracle, Linux server workplace, VOIP, Windows Server edition will be an added advantage. Soft Skills Required: - Knowledge of best practices around management, control, and monitoring of server infrastructure - Good at organizing, prioritizing, and multitasking - Excellent communication Skill in English Experience Range: 1 to 3 years Education Qualification Required: B.SC. IT, BE EC, BCA, MSC IT, etc. Shift: Rotational (Preferred Male Candidates) .
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