Source description
About the role
- Provide 24X7X365 NOC Support for VAS related issues - Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management,Trace Capturing & Troubleshooting - Current clients interconnect and interconnection testing - Monitoring of all alarms/alerts from system and System health checklist for various nodes - Monitoring Disk Space, log files, Dumps/logs purging, application up-time - Capacity management and reporting in case of possible breach of capacity - Answer customer emails/calls and provide timely & high level of service - Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events - Head to Head testing/configuration with clients - Management reporting as per requirement - Maintain a good understanding of all NOC processes and implement them appropriately .
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