L1 Application / Network Monitoring Professional

Role Overview We are looking for a proactive and detail-oriented L1 Application / Network Monitoring Engineer to join our support team. The candidate will be responsible for real-time monitoring of applications, servers, and network infrastructure, identifying alerts, performing initial troubleshooting, and escalating issues as per defined processes. This role is ideal for candidates looking to build a strong foundation in infrastructure support, application monitoring, networking, and cloud technologies. Key Responsibilities Monitoring & Incident Management Monitor applications, servers, databases, and network devices using monitoring tools. Identify, analyze, and acknowledge alerts within defined SLAs. Perform initial troubleshooting and basic root cause analysis. Log incidents in ticketing systems and update details accurately. Escalate issues to L2/L3 teams as per escalation matrix. Follow SOPs and runbooks for issue handling. Application Support Monitor application availability and performance. Validate application services, URLs, APIs, and scheduled jobs. Restart services (as per access and SOP). Perform basic log analysis to identify common issues. Network Monitoring Monitor network devices (routers, switches, firewalls). Check device availability, bandwidth utilization, packet loss. Perform basic connectivity checks (Ping, Tracert, Telnet). Coordinate with network team during outages. Cloud & Infrastructure Basics Monitor cloud resources (VMs, storage, services) on platforms like AWS/Azure/GCP. Basic understanding of VM states, scaling, and cloud alerts. Identify infrastructure resource threshold breaches (CPU, Memory, Disk). Security Awareness Identify and escalate suspicious activities or security alerts. Basic understanding of firewall, VPN, antivirus, and access controls. Ensure adherence to IT security policies and compliance standards. Technical Skills Required Basic Knowledge Of: Networking fundamentals (TCP/IP, DNS, DHCP, HTTP/HTTPS) OSI model basics Windows & Linux fundamentals Application architecture (Web, App, DB layers) Cloud fundamentals (AWS/Azure basic concepts) ITIL concepts (Incident, Problem, Change Management) Good to Have: Experience with monitoring tools (e.g., Zabbix, SolarWinds, Grafana, MS Defender, Datadog, etc.) Familiarity with ticketing tools (Jira, ServiceNow, Freshservice, etc.) Basic command-line knowledge (Windows/Linux) Understanding of logs and event viewers Soft Skills Good analytical and troubleshooting skills Strong communication (written & verbal) Ability to work in shifts Ability to follow processes and documentation Team player with willingness to learn Educational Qualification B.E./B.Tech (IT/Computer/EC) or BCA / MCA / BSc IT or related field Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.