Source description
About the role
Lead the design, development, implementation, and support of scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and related platforms.
Serve as a senior Salesforce administrator responsible for security models, profiles, permission sets, role hierarchies, sharing rules, queues, public groups, and data governance.
Develop and maintain custom Apex classes, triggers, Lightning Web Components (LWC), Flows, Visualforce pages, integrations, and APIs.
Architect and optimize Salesforce automation using Flow Builder, Process Automation, validation rules, approval processes, and workflow best practices.
Lead complex integrations between Salesforce and enterprise platforms including ERP, marketing automation, data warehouses, and third-party SaaS applications.
Perform advanced troubleshooting, root cause analysis, debugging, and production support for Salesforce applications and integrations.
Partner with business stakeholders, project managers, and technical teams to gather requirements, define solutions, estimate effort, and prioritize enhancements.
Participate in business continuity support, including after-hours/on-call rotation responsibilities for Priority 1 issues, access/password escalations, production incidents, and urgent Salesforce or integration support needs.
Support and troubleshoot integrated .NET applications, services, and automation jobs that interact with Salesforce, NetSuite, billing processes, and other enterprise business systems.
Provide production support for automated NetSuite billing integrations, including issue triage, root cause analysis, remediation, validation, and documentation of recurring support procedures.
Drive Salesforce release management activities including deployments, sandbox management, DevOps processes, and CI/CD best practices.
Maintain data quality standards including deduplication, governance, data imports/exports, and audit compliance.
Establish and enforce Salesforce development standards, coding best practices, and platform governance policies.
Monitor platform performance, storage usage, security compliance, and proactively recommend system improvements.
Create and maintain technical documentation including solution designs, process flows, support documentation, and training materials.
Support enterprise initiatives including mergers, acquisitions, process optimization, and digital transformation programs.
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