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About the role
Roles and Responsibilities : Provide technical support to customers via phone, email, or chat for Salesforce-related issues. Troubleshoot and resolve customer complaints related to Salesforce platform functionality, data migration, and integration. Collaborate with internal teams (e.g., development, product management) to identify root causes of issues and implement solutions. Document resolutions to knowledge base for future reference. Job Requirements : 2-5 years of experience in a similar role providing technical support for CRM systems like Salesforce. Strong understanding of Salesforce Cloud products including Sales Cloud, Service Cloud, and Support Cloud. Excellent communication skills with ability to articulate complex technical information in a clear concise manner. .
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