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About the role
Roles and Responsibilities : - Provide technical support to customers via phone, email, or chat for Salesforce-related issues. - Troubleshoot and resolve customer complaints related to Salesforce platform functionality, data migration, and integration. - Collaborate with internal teams (e.g., development, product management) to identify root causes of issues and implement solutions. - Document resolutions to knowledge base for future reference. Job Requirements : - 2-5 years of experience in a similar role providing technical support for CRM systems like Salesforce. - Robust understanding of Salesforce Cloud products including Sales Cloud, Service Cloud, and Support Cloud. - Excellent communication skills with ability to articulate complex technical information in a clear concise manner. .
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