Power Automate Desktop (PAD) Program Manager - SM/AD Level

As a Program Manager for PAD Development & Support at our Hyderabad office, your role will involve managing end-to-end PAD development and support programs, overseeing operations support delivery, and ensuring SLAs and quality targets are met. You will be responsible for owning and tracking KPIs, metrics, and performance dashboards, driving process adherence, improvements, and operational excellence. Additionally, you will act as the primary point of contact for client communication and governance, handle escalations, risks, and issue resolution proactively, and coordinate with cross-functional teams for smooth delivery and transitions. Your support for continuous improvement initiatives and efficiency optimization will be crucial for the success of the projects. Key Responsibilities: - Manage end-to-end PAD development and support programs - Oversee operations support delivery, ensuring SLAs and quality targets are met - Own and track KPIs, metrics, and performance dashboards - Drive process adherence, improvements, and operational excellence - Act as the primary point of contact for client communication and governance - Handle escalations, risks, and issue resolution proactively - Coordinate with cross-functional teams for smooth delivery and transitions - Support continuous improvement initiatives and efficiency optimization Qualifications: - Bachelors degree (Engineering, Management, or related field preferred) - Program or Project Management experience is mandatory In addition to the required qualifications and experience, having domain knowledge in LS (Life Sciences) or Finance would be considered as an added advantage. We are seeking a candidate with strong experience in operations support management, proven client management, and stakeholder communication skills, solid understanding of KPIs, metrics, and operational processes, experience managing programs/projects with multiple workstreams, and the ability to work in a fast-paced, delivery-focused environment. As a Program Manager for PAD Development & Support at our Hyderabad office, your role will involve managing end-to-end PAD development and support programs, overseeing operations support delivery, and ensuring SLAs and quality targets are met. You will be responsible for owning and tracking KPIs, metrics, and performance dashboards, driving process adherence, improvements, and operational excellence. Additionally, you will act as the primary point of contact for client communication and governance, handle escalations, risks, and issue resolution proactively, and coordinate with cross-functional teams for smooth delivery and transitions. Your support for continuous improvement initiatives and efficiency optimization will be crucial for the success of the projects. Key Responsibilities: - Manage end-to-end PAD development and support programs - Oversee operations support delivery, ensuring SLAs and quality targets are met - Own and track KPIs, metrics, and performance dashboards - Drive process adherence, improvements, and operational excellence - Act as the primary point of contact for client communication and governance - Handle escalations, risks, and issue resolution proactively - Coordinate with cross-functional teams for smooth delivery and transitions - Support continuous improvement initiatives and efficiency optimization Qualifications: - Bachelors degree (Engineering, Management, or related field preferred) - Program or Project Management experience is mandatory In addition to the required qualifications and experience, having domain knowledge in LS (Life Sciences) or Finance would be considered as an added advantage. We are seeking a candidate with strong experience in operations support management, proven client management, and stakeholder communication skills, solid understanding of KPIs, metrics, and operational processes, experience managing programs/projects with multiple workstreams, and the ability to work in a fast-paced, delivery-focused environment.