Enterprise Apps Engineer - HR Technology Ecosystem

Key Responsibilities : Leadership & Team Management : - Build, mentor, and lead a high-performing support operations team within the GCC. - Establish support models, operational playbooks, and global coverage strategies. - Define and monitor operational KPIs and SLAs including MTTR, release quality, and data accuracy. - Drive a culture of accountability, proactive problem-solving, and continuous improvement. SAP SuccessFactors Ownership : - Own end-to-end operational management of SAP SuccessFactors, including configuration, deployment, releases, and production support. - Manage environments, transport governance, testing, and release processes. - Collaborate with HR and Payroll stakeholders to translate business needs into scalable solutions. HR Technology Ecosystem & Integrations : - Oversee HR platforms such as Greenhouse, Beeline, and SmartRecruiters. - Ensure reliable integrations with payroll, identity management, workforce systems, finance platforms, and enterprise applications. - Partner with Security and IAM teams to manage SSO, role governance, audit controls, and compliance requirements. Service Management & Governance : - Lead ITIL-based incident, change, and problem management processes. - Drive root-cause analysis and major incident resolution. - Ensure audit readiness, documentation governance, and evidence management. - Develop SOPs, FAQs, knowledge articles, and self-service support resources. Qualifications : Required : - 7+ years of HR technology and support leadership experience. - Strong expertise in SAP SuccessFactors implementation and support. - Experience supporting Greenhouse, Beeline, SmartRecruiters, or similar HR platforms. - Deep understanding of HR data models and employee lifecycle processes. - Strong experience in ITIL practices, SLA management, and global support operations. - Excellent stakeholder, vendor, and cross-functional leadership skills. Preferred : - Experience building or managing GCC support operations. - Knowledge of audit, compliance, SoD, and access governance frameworks. - Exposure to enterprise integration tools such as Workato, Cloud Foundry, or SFTP. Core Competencies : - Operational Excellence - Systems Thinking - Team Leadership - Customer-Centric Mindset - Analytical Problem Solving (ref:hirist.tech) Key Responsibilities : Leadership & Team Management : - Build, mentor, and lead a high-performing support operations team within the GCC. - Establish support models, operational playbooks, and global coverage strategies. - Define and monitor operational KPIs and SLAs including MTTR, release quality, and data accuracy. - Drive a culture of accountability, proactive problem-solving, and continuous improvement. SAP SuccessFactors Ownership : - Own end-to-end operational management of SAP SuccessFactors, including configuration, deployment, releases, and production support. - Manage environments, transport governance, testing, and release processes. - Collaborate with HR and Payroll stakeholders to translate business needs into scalable solutions. HR Technology Ecosystem & Integrations : - Oversee HR platforms such as Greenhouse, Beeline, and SmartRecruiters. - Ensure reliable integrations with payroll, identity management, workforce systems, finance platforms, and enterprise applications. - Partner with Security and IAM teams to manage SSO, role governance, audit controls, and compliance requirements. Service Management & Governance : - Lead ITIL-based incident, change, and problem management processes. - Drive root-cause analysis and major incident resolution. - Ensure audit readiness, documentation governance, and evidence management. - Develop SOPs, FAQs, knowledge articles, and self-service support resources. Qualifications : Required : - 7+ years of HR technology and support leadership experience. - Strong expertise in SAP SuccessFactors implementation and support. - Experience supporting Greenhouse, Beeline, SmartRecruiters, or similar HR platforms. - Deep understanding of HR data models and employee lifecycle processes. - Strong experience in ITIL practices, SLA management, and global support operations. - Excellent stakeholder, vendor, and cross-functional leadership skills. Preferred : - Experience building or managing GCC support operations. - Knowledge of audit, compliance, SoD, and access governance frameworks. - Exposure to enterprise integration tools such as Workato, Cloud Foundry, or SFTP. Core Competencies : - Operational Excellence - Systems Thinking - Team Leadership - Customer-Centric Mindset - Analytical Problem Solving (ref:hirist.tech)