L2 Support Engineer

Title : L2 Support Engineer ( .NET./ Cobol (AS400)/ Java / C++) Location: HYD/ Pune Duration: Full Time Experience: 3 to 6yrs About the Company Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future. Job Description Experience : 3+ years • Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases. • Troubleshoot and resolve application issues, ensuring minimal disruption to business operations. • Monitor application performance and system health, identifying and addressing potential issues proactively. • Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems. • Perform root cause analysis for recurring issues and implement permanent solutions. • Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures. • Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support. • Participate in on-call rotation to provide 24 7 support for critical applications. • Communicate effectively with users, providing updates on issue resolution and system status. • Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++. • Strong understanding of Object based programming. • Excellent problem-solving skills and the ability to work under pressure. • Strong communication skills, both written and verbal. • Ability to work independently and as part of a team. • Willingness to participate in on-call support rotation Preferred Skills: Knowledge of ITIL framework and incident management processes. Familiarity with automation tools and techniques to streamline support processes. Previous experience in a financial or technology-driven environment.