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About the role
About Client: Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through collaborative, white-box engagement models that include extended teams and turn-key projects. It excels in building new products and re-engineering legacy products using state-of-the-art technologies and innovation. Led by an entrepreneurial leadership team that prioritizes execution, outcomes, and continuous learning, It has been recognized as one of Pittsburgh's fastest-growing companies by the Pittsburgh Business Times and as a leader in innovation by Smart Business Magazine. •Job Title : Production L2 Support • Key Skills : (Python + Linux + Cloud + SQL Database) • Job Locations : Bangalore • Experience : 4+ Years • Education Qualification : Any Graduation. • Work Mode : Hybrid. • Employment Type : Contract. • Notice Period : Immediate - 15 Day Job Description: Enterprise Support: L1/L2 support, incident management, defect triage, customer-facing troubleshooting • Linux/Unix: Command-line expertise, log analysis, server diagnostics, performance checks • SQL & Databases: Strong SQL querying, data debugging, application–database issue resolution • Troubleshooting & RCA: Root-cause analysis, API issue investigation, performance tuning • Scripting & Automation: Exposure to Python, shell debugging, automation fundamentals • Documentation: KB articles, SOPs, troubleshooting guides • Collaboration: Cross-team coordination with dev, QA, cloud, and DB teams • Additional Exposure: AWS, REST APIs, ServiceNow/Jira, SaaS platform support. Interested candidates please share resume [HIDDEN TEXT] 6379795465
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