Agile Product Owner Lead Analyst

JD for Agile Product Owner Lead Analyst

The Product Owner is accountable for maximizing value delivery at the

Scrum Team level by translating product strategy and priorities into

high-quality, executable backlog items. Working in close partnership

with the Agile Product Manager, the Product Owner ensures customer

needs, business outcomes, and delivery commitments are effectively

balanced and realized through predictable, high-quality delivery. The

Product Owner acts as the voice of the customer for the Scrum Team and

plays a critical role in enabling continuous improvement and value

realization.

The role aligns to Cigna Healthcare’s International Health Delivery

Services organization. Ideal candidate must possess a broad base of

skills and knowledge spanning technology, user experience design, and

• agile development practices. The individual will work with multiple

• stakeholders to determine the business and technology objectives for

• their team and ensure solutions deliver tangible business value.

• Key Responsibilities:

• Collaborate with the Agile Product Manager to support product

• vision, roadmap, and outcomes aligned with business strategy and

• customer needs.

• Ensure delivery progress and milestones are visible to keep roadmaps

• relevant and timely.

• Act as the voice of the customer for the Scrum Team, ensuring

• backlog priorities reflect customer value.

• Translate release train backlog priorities into clear, value-focused

• team backlog priorities.

• Support Agile Product Manager in the refinement of features.

• Lead the decomposition of features into user stories and ensure

• ongoing refinement with developers, testers, and business subject

• matter experts.

• Own Jira backlog quality and approve user stories before moving to

• Done/Accepted.

• Lead PI planning cycles and objectives to enable predictable

• execution at team level.

• Collaborate with Scrum Master, QA, and UAT teams to track delivery,

• quality, and predictability metrics.

• Ensure analytics are in place to monitor utilization, customer

• experience, and delivery performance.

• Share actionable insights with the Agile Product Manager to drive

• product evolution and improvement.

• Foster a growth mindset and a psychologically safe team culture.

• Demonstrate an Agile mindset focused on learning, feedback, and

• value validation.

• Partner with stakeholders to maintain alignment and manage

• dependencies.

• Drive continuous improvement through data-informed decision making.

• Collaborate with Customer Experience and UX/UI design teams to

• ensure the customer voice is embedded at all stages of the product

• delivery cycle.

• Required Competencies:

• Strong business and delivery acumen

• Customer-centric mindset and empathy

• Ability to translate strategy into executable outcomes

• Ownership, accountability, and attention to quality

• Collaboration and stakeholder management skills

• Continuous improvement and data-driven mindset

• Required Skills and Experience:

• Bachelor’s Degree required

• Strong English language skills required

• Experience working in JIRA tool or an equivalent

• Knowledge of agile methodology required

• Experience within healthcare preferred

• Both technically deep and business savvy enough to interface with

• cross-functional partners

• Proven ability to develop strong working relationships and establish

• a high level of credibility across functional and lines of

• business

• High attention to detail and proven ability to manage multiple,

• competing priorities simultaneously

• Demonstrates strong decision-making skills and problem-solving

• techniques

• Demonstrates ability to work independently and as part of a

• collaborative team in a fast paced and changing environment

• Strong adaptive capability; ability to approach problems

• pragmatically and creatively in the phase of changing

• circumstances, resources and direction

• Some degree of flexibility to work with International Health

• stakeholders across multiple regions and time zones

• Agile Certification: SAFe Product Owner / Product Manager (pre or

• post hire)