APIGEE(Virtual Drive-8-July-2026-Wednesday)

Job Requirements*

 3 to 7 years of experience in API Management, Cloud Support, or Technical Support roles

 Strong expertise in Google Apigee (Edge Cloud and OPDK)

 Experience troubleshooting API Gateway, proxy, and runtime issues

 Proficiency in Linux/Unix or Windows system administration

 Solid understanding of TCP/IP, routing, load balancing

 Hands-on experience with HTTP, REST APIs, web technologies

 Knowledge of IAM, access control, and GCP security practices

 Experience with log analysis, monitoring, and debugging

 Minimum CEFR B2 communication proficiency

Key Responsibilities*

 Provide Tier2 technical support for Google Apigee customers

 Troubleshoot complex API, runtime, and gatewayrelated issues

 Perform root cause analysis (RCA) and provide corrective actions

 Support customers with Apigee Edge, OPDK, and hybrid deployments

 Analyze logs, traffic flows, and policy executions

 Collaborate with product engineering and cloud teams for escalations

 Create and maintain technical documentation and case notes

 Provide highquality customer communication during incidents