ServiceNow developer (ITOM + Now assist / AI)

Experience - 5+ YEARS Bangalore Job Description: Design, configure, and customize ServiceNow modules to meet business requirements. Implement and enhance core FSM processes including Incident, Problem, Change, Request Fulfillment, and Knowledge Management. Work closely with stakeholders to gather requirements and translate them into functional and technical specifications. Develop workflows, business rules, client scripts, UI policies, and custom applications. Collaborate with cross-functional teams to integrate ServiceNow with other systems and tools. Provide ongoing support, maintenance, and administration of the ServiceNow FSM platform. Conduct UAT (User Acceptance Testing) and ensure documentation and training for end users. Monitor platform performance and implement improvements or upgrades as needed. Follow ITIL best practices and promote their adoption across the organization. Other Skills: Strong analytical and problem-solving skills. Ability to debug complex issues and identify root causes. Excellent communication (written and verbal) and interpersonal skills Ability to work effectively in a team environment. Tools: JIRA/Confluence Telco industry background. Experience - 5+ YEARS Bangalore Job Description: Design, configure, and customize ServiceNow modules to meet business requirements. Implement and enhance core FSM processes including Incident, Problem, Change, Request Fulfillment, and Knowledge Management. Work closely with stakeholders to gather requirements and translate them into functional and technical specifications. Develop workflows, business rules, client scripts, UI policies, and custom applications. Collaborate with cross-functional teams to integrate ServiceNow with other systems and tools. Provide ongoing support, maintenance, and administration of the ServiceNow FSM platform. Conduct UAT (User Acceptance Testing) and ensure documentation and training for end users. Monitor platform performance and implement improvements or upgrades as needed. Follow ITIL best practices and promote their adoption across the organization. Other Skills: Strong analytical and problem-solving skills. Ability to debug complex issues and identify root causes. Excellent communication (written and verbal) and interpersonal skills Ability to work effectively in a team environment. Tools: JIRA/Confluence Telco industry background.