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About the role
RESPONSIBILITIES - Execute manual and automated testing throughout the product or solution lifecycle. - Conduct tests and analyze results related to ServiceNow integrations and third - party tools. - Report identified anomalies, track root causes, and collaborate with development teams to resolve issues. - Maintain and optimize test suites based on evolving customizations or configurations. - Monitor QA performance indicators (KPIs) to assess process quality and efficiency. - Contribute to the continuous improvement of QA processes, tools, documentation, and communication. - Collaborate with development, product, and operations teams to ensure comprehensive functional coverage. - Stay informed about QA tools and practices to suggest improvements. .
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