AMS Digital Hanger-L2 Support Professional

AMS Digital Hanger - L2 Support As an L2 Support Engineer, you will be responsible for deep technical analysis, troubleshooting, and resolving complex issues within the critical applications and infrastructure scope. You will own the core technical execution, ensuring Sev1 and Sev2 incidents on Business-Critical applications are minimized and resolved swiftly within a 247 global operation. Key Responsibilities Analyze, troubleshoot, and resolve complex application and infrastructure issues escalated from initial monitoring lines. Monitor and maintain servers and apply crucial patching and infrastructure upgrades. Actively participate and drive technical resolutions during Major Incident Management (MIM) situations. Operate, maintain, and configure advanced infrastructure and application monitoring tools. Look for continuous improvement. Anticipate and track operational risks and provide solutions. Manage day-to-day IT Ops business: coordinate IT operational tasks (incidents, problems, vulnerabilities), changes and releases with internal IT colleagues, providers, and business users. Perform administrative tasks within SLAs and KPIs. Collaborate and consult with projects with focus on ITCM, observability, and a smooth transition into operations. Multiple one-week on-call shifts distributed across the year. Requirements Tertiary- or university degree in IT, Business and Information Systems Engineering or work experience. Solid know-how and experience in basic infrastructure, client/server technologies, databases, web services, Windows Services, Cloud and IT Security. Cloud Platforms: Strong expertise in Microsoft Azure services, Cloud Infrastructure, and containerized environments (AKS - Azure Kubernetes Service). Operating Systems: Proficient in managing and troubleshooting Linux Systems. Data Observability: Hands-on experience with Elastic, Kibana, Grafana, and writing/optimizing SQL queries. Processes: Strong adherence to ITIL frameworks and processes, operating smoothly in Agile, SAFE, and DevOps environments. Basic know-how and experience in observability. Working knowledge in Elastic, Kibana, Grafana and Atlassian Tool - JIRA knowledge Very good analytical and problem-solving skills. Right mindset to learn and understand how interfaces are working Fluent in English, German is an advantage. Good communication skills. Flexible, able to work independently and under pressure. ITIL V3 or V4 foundation. Strong team player. AMS Digital Hanger - L2 Support As an L2 Support Engineer, you will be responsible for deep technical analysis, troubleshooting, and resolving complex issues within the critical applications and infrastructure scope. You will own the core technical execution, ensuring Sev1 and Sev2 incidents on Business-Critical applications are minimized and resolved swiftly within a 247 global operation. Key Responsibilities Analyze, troubleshoot, and resolve complex application and infrastructure issues escalated from initial monitoring lines. Monitor and maintain servers and apply crucial patching and infrastructure upgrades. Actively participate and drive technical resolutions during Major Incident Management (MIM) situations. Operate, maintain, and configure advanced infrastructure and application monitoring tools. Look for continuous improvement. Anticipate and track operational risks and provide solutions. Manage day-to-day IT Ops business: coordinate IT operational tasks (incidents, problems, vulnerabilities), changes and releases with internal IT colleagues, providers, and business users. Perform administrative tasks within SLAs and KPIs. Collaborate and consult with projects with focus on ITCM, observability, and a smooth transition into operations. Multiple one-week on-call shifts distributed across the year. Requirements Tertiary- or university degree in IT, Business and Information Systems Engineering or work experience. Solid know-how and experience in basic infrastructure, client/server technologies, databases, web services, Windows Services, Cloud and IT Security. Cloud Platforms: Strong expertise in Microsoft Azure services, Cloud Infrastructure, and containerized environments (AKS - Azure Kubernetes Service). Operating Systems: Proficient in managing and troubleshooting Linux Systems. Data Observability: Hands-on experience with Elastic, Kibana, Grafana, and writing/optimizing SQL queries. Processes: Strong adherence to ITIL frameworks and processes, operating smoothly in Agile, SAFE, and DevOps environments. Basic know-how and experience in observability. Working knowledge in Elastic, Kibana, Grafana and Atlassian Tool - JIRA knowledge Very good analytical and problem-solving skills. Right mindset to learn and understand how interfaces are working Fluent in English, German is an advantage. Good communication skills. Flexible, able to work independently and under pressure. ITIL V3 or V4 foundation. Strong team player.