Source description
About the role
- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty - Accept registers Service Calls/ Tickets - Classify Service Calls/ Tickets according to the specified options (L1, L2 L3) - Collecting and documenting relevant data related to nature of issues - Troubleshooting reported issues and routing tickets to appropriate groups - Possess excellent communication and organizational skills, along with excellent interpersonal skills. - Have demonstrated abilities to multi-task, including solid time management skills. - This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required. - Shifts and/ or unusual hours are required to accommodate the needs of the business
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