Source description
About the role
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Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty
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Accept & registers Service Calls/ Tickets
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Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)
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Collecting and documenting relevant data related to nature of issues
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Troubleshooting reported issues and routing tickets to appropriate groups
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Possess excellent communication and organizational skills, along with excellent interpersonal skills.
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Have demonstrated abilities to multi-task, including solid time management skills.
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This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.
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Shifts and/ or unusual hours are required to accommodate the needs of the business
Looking for 24/7 support team.
More at Photon