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About the role
APPLICATION SUPPORT AND MAINTENANCE Shopify Frontend & Backend development experience with strong focus on frontend. At least1 year experience in Shopify theme development and customization. Expert in Liquid, jQuery, JavaScript, HTML5 CSS, AJAX, JSON, ReactJS and DOM Knowledge of Shopify's object/properties, AJAX API, Metafields, Shopify's theming system and Liquid templating Strong understanding of responsive web design techniques and cross browser compatibility. Knowledge of Shopify best practices as well as good knowledge of Shopify CMS Experience implementing and debugging 3rd party Shopify apps Experience with Page speed optimization, SEO and CRO Excellent problem-solving, debugging, and troubleshooting skills Strong communication and collaboration skills with the ability to work well in a team environment Responsible for Incident Management, Service request management, Problem management and enhancements for their respective brands Researching, diagnosing, troubleshooting and identifying solutions to resolve issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Work on creating SOP's for incidents / requests that can be resolved by L1 team driving up First call resolution Ensure Resolution notes are properly captured in Jira Ensure comments from End users on a ticket are timely addressed Ensure Resolution SLA's based on priority of the tickets are met Ensure work executed on enhancements are performed in a truly agile fashion Ensure coding standards are followed and code is supported through at least 80% Unit test coverage Ensure code developed passes all checks from SONAR or relevant tools ENHANCEMENTS Participate in Sprint planning and Grooming sessions Work with BA's to story point during refinement Develop code based on Acceptance criteria documented and signed off during refinement Ensure > 80% Unit test coverage for code developed Work with Leads / engineering team to review PR's and have them approved Work on any bugs reported during QA and UAT phase
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