Source description
About the role
Require 3-7 years relevant experience on application support (L2 Support).
• Primary Responsibilities:
o Support for People, SGDIR and IGG applications
• Ensure smooth operations.
• Incident and problem management aligned with ITIL processes
• Monitoring and troubleshooting of the tickets using excel and sql queries
• Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.
Skill Set Required
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• Strong understanding of ITIL processes
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• Proficiency in Informatica
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• Experience with Dev Ops
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• SQL expertise
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• Hands-on with Excel and Macros.
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