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About the role
Full time Work From Office This Position is Currently Open Department / Category: Engineer Listed on Sep 04, 2025 Work Location: Kolkata Job Descritpion of MuleSoft Ops/Support Engineer 68 Years of Relevant Experience Required Skills - Hands-on experience in MuleSoft Runtime Manager, CloudHub, On-Prem Runtime, and API Gateway - Familiarity with log analysis tools (Splunk, Kibana), monitoring tools, and Anypoint Monitoring - Strong understanding of integration logs, thread dumps, memory leaks, and runtime issues - Experience with Unix/Linux scripting, file transfers, and middleware connectivity - Knowledge of MUnit, CI/CD pipelines, and supporting automated deployment pipelines Key Responsibilities - Provide L2/L3 operational support for MuleSoft applications and integrations in production and non-prod environments - Monitor, troubleshoot, and resolve issues related to API failures, connectivity, performance, and deployment - Analyze logs from Anypoint Monitoring, CloudHub, or On-Prem Runtimes to identify root causes - Perform regular health checks, incident management, problem management, and service request handling - Ensure platform stability, availability, and capacity monitoring - Coordinate with developers, infra, and security teams during incidents and releases - Support scheduled deployments, hotfixes, and environment refreshes - Maintain documentation, runbooks, and knowledge base articles for repeat issues and procedures - Ensure compliance with change management and incident tracking tools (ServiceNow, Jira, etc.) Preferred Qualifications - ITIL certification or familiarity with ITIL processes (incident, problem, change management) - Exposure to MuleSoft Anypoint Platform administration and user/role management - MuleSoft Certified Platform Architect/Developer (optional but valuable to have) Required Skills for MuleSoft Ops/Support Engineer Job - MuleSoft platform support - MuleSoft Runtime Manager - CloudHub - On-Prem Runtime - API Gateway - Splunk - Kibana Our Hiring Process - Screening (HR Round) - Technical Round 1 - Technical Round 2 - Final HR Round .
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