Technical Support International

Job description Role: Service Desk / Technical Support Associate Domain: International Voice Educational Qualification: • Any Graduate • Willing to work in 24x7 operations and rotational shifts Inc. US Language Requirement: • Fluent in spoken and written English • Ability to provide technical support through Calls, Emails, and Web channels Experience: • Min 1 year of experience into International • Experience in Service Desk and ServiceNow is Mandatory • Hands-on experience with ticketing tools such as ServiceNow, BMC Remedy, Active Directory, Outlook, Windows etc. • Good understanding of ticket lifecycle management, prioritization, and resolution processes Key Responsibilities: • Ensure SLA and process compliance • Manage customer interactions effectively to ensure customer satisfaction and a positive experience • Demonstrate proactive issue identification and resolution to maintain smooth operations • Take ownership of incidents/tickets, follow up diligently, and ensure timely resolution • Maintain and contribute to knowledge management activities • Provide technical support and troubleshooting assistance to end users • Adhere to organizational policies, procedures, and quality standards