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About the role
As a senior leader at Pilgrim, you will have the opportunity to shape and drive the company's technology, product, data, and AI roadmap. Your role will involve collaborating at the crossroads of business, technology, operations, and customer experience to build and scale systems that support our D2C business, internal operations, analytics infrastructure, and AI-led transformation. Working closely with the Co-Founder, you will lead a talented cross-functional team comprising Engineering, Product, Data, Business Intelligence, and AI initiatives. We are seeking a business-oriented technology leader who can effectively translate business objectives into scalable systems and measurable results. Key Responsibilities: - Technology Strategy & Leadership - Define and implement Pilgrim's long-term technology roadmap - Establish a scalable architecture for critical business systems - Drive technology investments and prioritize decisions - Cultivate an engineering culture centered on speed, reliability, and business impact - Mentor and build high-performing technology and product teams - D2C Product & Customer Experience - Own the roadmap for the website, mobile app, and customer-facing digital experiences - Enhance conversion rates, retention, personalization, and customer journeys - Conduct experimentation, A/B testing, and product-led growth initiatives - Collaborate closely with Marketing, CRM, and Growth teams - Internal Platforms & Business Systems - Take charge of internal tools and platforms across operations, supply chain, finance, customer support, and commercial teams - Lead ERP, workflow automation, and process digitization initiatives - Enhance organizational efficiency through technology - Data, BI & Decision Intelligence - Develop the company's data strategy and analytics infrastructure - Create a single source of truth across business functions - Enable self-serve reporting and decision-making across teams - Identify high-impact analytics opportunities in partnership with business leaders - AI & Automation - Advance Pilgrim's AI roadmap - Implement practical AI use cases across various functions - Drive adoption of AI agents, copilots, and workflow automation - Ensure measurable business value is derived from AI initiatives - Data & Infrastructure Security - Govern the corporate data security framework - Establish robust RBAC protocols and security measures - Implement security audits, vulnerability assessments, and incident response planning - Manage vendor risk and secure third-party integrations - Build vs Buy Decisions - Evaluate SaaS solutions versus internal development - Optimize technology spend while ensuring scalability - Maintain flexibility and speed as the company grows Experience: - 1218+ years of experience in Technology, Product, Engineering, or Digital Transformation leadership roles - Experience in leading multi-disciplinary teams - Prior experience in D2C, Consumer Internet, E-commerce, Marketplace, or SaaS businesses preferred - Demonstrated track record of scaling technology organizations (Note: The additional details of the company were not explicitly mentioned in the provided job description.) As a senior leader at Pilgrim, you will have the opportunity to shape and drive the company's technology, product, data, and AI roadmap. Your role will involve collaborating at the crossroads of business, technology, operations, and customer experience to build and scale systems that support our D2C business, internal operations, analytics infrastructure, and AI-led transformation. Working closely with the Co-Founder, you will lead a talented cross-functional team comprising Engineering, Product, Data, Business Intelligence, and AI initiatives. We are seeking a business-oriented technology leader who can effectively translate business objectives into scalable systems and measurable results. Key Responsibilities: - Technology Strategy & Leadership - Define and implement Pilgrim's long-term technology roadmap - Establish a scalable architecture for critical business systems - Drive technology investments and prioritize decisions - Cultivate an engineering culture centered on speed, reliability, and business impact - Mentor and build high-performing technology and product teams - D2C Product & Customer Experience - Own the roadmap for the website, mobile app, and customer-facing digital experiences - Enhance conversion rates, retention, personalization, and customer journeys - Conduct experimentation, A/B testing, and product-led growth initiatives - Collaborate closely with Marketing, CRM, and Growth teams - Internal Platforms & Business Systems - Take charge of internal tools and platforms across operations, supply chain, finance, customer support, and commercial teams - Lead ERP, workflow automation, and process digitization initiatives - Enhance
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