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About the role
Key Accountabilities Lead Chatbot Development: Design, develop, and deploy advanced chatbot features using LLMs, Agentic AI, and other AI frameworks. Operational Ownership: Manage day-to-day chatbot operations, including performance monitoring, troubleshooting, and optimization for high availability and reliability. Feature Delivery: Own the full lifecycle of chatbot feature development from ideation to deployment ensuring high-quality user experiences and measurable impact. AI and Automation Integration: Implement intelligent automations and backend workflows using Azure AI Foundry and related tools. Knowledge Management: Build and maintain dynamic knowledge bases, intents, and AI-driven decision flows. Continuous Improvement: Analyze usage patterns and feedback to enhance chatbot performance and identify new opportunities for automation. Collaboration: Work closely with cross-functional teams such as IT, product, and data science to design scalable, secure, and efficient chatbot architectures. Mentorship: Guide junior developers in AI development best practices, architecture patterns, and operational excellence. Experience Education: bachelors or masters degree in Computer Science, Information Technology, or a related field. Experience: 4 to 7 years of experience in chatbot or AI application development, with at least 2 years in a senior or lead role. Technical Skills: Strong proficiency in Python or JavaScript Proven experience with LLM-based chatbot frameworks and Agentic AI design Hands-on expertise in Azure AI Foundry , Azure Cognitive Services , or equivalent cloud-based AI platforms Familiarity with API integrations, event-driven architectures, and backend automation Experience with Moveworks.ai platform is preferred Operational Skills: Experience managing chatbot environments in production Strong debugging, monitoring, and optimization capabilities
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