Business Analyst CRM / DMS

ROLE AND RESPONSIBILITIES:- Experience working in either sales and Marketing or product development Responsible for analyzing and maintaining the company's CRM / DM system Results oriented, will take ownership and proactively drive projects and change management through to completion Ensuring data integrity and making recommendations for improving the effectiveness of the company's CRM / DMS strategy. Managing projects by creating milestones and ensuring timely completion of tasks Providing technical support to internal stake holders Conducting training sessions for sales team on how to use a companys products or services Identifying business opportunities based on sales team feedback and research Collaborates with the sales team to understand business issues to be addressed by customer insights Own test and learn timeline Ability to work independently and exercise discretion in performing job duties Will be working with the sales team on solution definition for small sized projects with medium level complexity Ability to interact cross-functionally with departments and with third party vendors while consistently meeting deadlines Provide day to day business user support of CRM / DM system Extensive experience of working with a range of tools and packages to interrogate data and build reports Experience with application integration and developing workflow and functional Use Cases SAP SD experience will be the added advantage .