Product Manager

Job Description Product Manager, Net Banking & Mobile Banking Job Purpose The Product Manager will be responsible for managing the end-to-end product lifecycle of Net Banking and Mobile Banking platforms. The role focuses on enhancing customer experience, driving digital adoption, introducing innovative features, ensuring regulatory compliance, maintaining security standards, and supporting business growth through digital channels. Key Responsibilities Product Strategy & Roadmap Define, manage, and execute the product roadmap for Net Banking and Mobile Banking platforms. Identify market trends, customer needs, and competitive opportunities to enhance digital banking offerings. Prioritize product enhancements and new feature development based on business objectives and customer feedback. Product Development & Delivery Gather, analyze, and document business requirements from internal and external stakeholders. Translate business requirements into functional specifications and user stories. Coordinate with Technology, UI/UX, Quality Assurance, Operations, and other stakeholders for successful product implementation. Manage the complete product lifecycle from ideation to deployment and post-launch support. Digital Banking Enhancement Drive enhancements across digital banking services including: Fund Transfers & Payments Account Services Card Management Loan Services Investment Products Customer Service Requests Continuously improve customer journeys to increase digital adoption, engagement, and customer satisfaction. Compliance & Risk Management Ensure adherence to regulatory guidelines, banking regulations, and internal governance policies. Work closely with Compliance, Risk, Information Security, and Fraud Management teams to maintain platform security and compliance. Support internal audits, compliance reviews, and regulatory inspections. Release & Performance Management Own release planning, User Acceptance Testing (UAT), deployment, and production rollouts. Monitor application performance, system availability, and production incidents. Coordinate issue resolution and ensure timely closure of production defects. Analytics & Customer Insights Analyze customer behavior, usage metrics, and digital channel performance. Leverage analytics and customer feedback to identify opportunities for improvement and innovation. Track key performance indicators (KPIs) and recommend actions to achieve business goals. Vendor & Stakeholder Management Manage relationships with technology vendors, service providers, and strategic partners. Collaborate with cross-functional teams to ensure timely project delivery and operational excellence. Present product updates, business cases, and performance reports to senior management. Key Deliverables Increased digital banking adoption and customer engagement. Improved customer experience and satisfaction scores. Enhanced App Store and customer ratings. Successful and timely delivery of product enhancements and new features. High platform availability, reliability, and performance. Full compliance with regulatory and security requirements. Reduction in customer complaints, operational issues, and production defects. Required Skills Strong understanding of Digital Banking, Internet Banking, and Mobile Banking ecosystems. Product Management and Product Development expertise. Knowledge of Banking Operations, Payments, Cards, Loans, and Investment products. Experience in Agile/Scrum methodologies. Strong analytical and problem-solving skills. Excellent stakeholder management and communication skills. Familiarity with information security and regulatory compliance requirements. Preferred Experience 3–5 years of experience in Digital Banking, Internet Banking, Mobile Banking, or Product Management roles. Experience working in Banking, Financial Services, or FinTech organizations. Exposure to regulatory compliance, risk management, and information security practices. Experience managing customer-facing digital products and mobile applications. Educational Qualification Bachelor's Degree in Engineering, Technology, Business Administration, Finance, or related discipline. MBA or equivalent qualification will be preferred.