Associate Implementation Manager

Role Overview: Prismforce is seeking a senior implementation professional who will play a crucial role at the intersection of technology, consulting, and client success. As a key member of the team, you will be responsible for leading end-to-end implementation lifecycles for enterprise clients. Your role will involve engaging with clients, leading solutioning discussions, and ensuring successful deployment of Prismforce products at scale. This is not a typical back-office configuration position; rather, you will be the primary point of contact for clients during the onboarding process, conducting demos, gathering requirements, and fostering long-term relationships. Key Responsibilities: - Engage with clients at various levels to conduct discovery and demo calls - Translate client business challenges into effective Prismforce product solutions during presales activities - Manage client expectations in alignment with contractual agreements - Cultivate strong relationships with client stakeholders, positioning yourself as their trusted advisor - Drive end-to-end implementations, including requirements gathering, design, testing, and deployment - Conduct fit-gap analysis to align business requirements with Prismforce's product suite - Implement best-in-class onboarding practices across client engagements - Configure products, including imports, templates, and workflows - Handle multiple client implementations simultaneously while ensuring high quality and timely delivery - Design and implement integrations for various client use cases - Utilize APIs, webhooks, and system integrations effectively - Troubleshoot production issues and provide post-go-live support - Analyze client systems to propose optimal solutions using Prismforce - Utilize project management tools (e.g., JIRA, Asana) to track and report implementation progress - Generate technical documentation throughout the project lifecycle - Obtain client sign-off at critical project milestones Qualifications Required: - BE/B.Tech in Computer Science or a related field - 4-5 years of experience in client-facing SaaS or HCM implementation roles - Proven track record of leading large-scale enterprise implementations from start to finish - Hands-on experience with HCM platforms such as Workday, SuccessFactors, Darwinbox, Oracle, or similar - Strong understanding of APIs, webhooks, and integration patterns - Proficiency in project management tools like JIRA, Asana, Monday, or equivalent - Excellent communication skills to effectively engage in demos and boardroom discussions - Strong consulting and analytical skills for fit-gap analysis, process design, and requirements gathering - Active use of AI tools in daily work, including agents, automation, or productivity tools - Self-driven, proactive, and comfortable navigating ambiguous situations - Willingness to travel for client engagements Role Overview: Prismforce is seeking a senior implementation professional who will play a crucial role at the intersection of technology, consulting, and client success. As a key member of the team, you will be responsible for leading end-to-end implementation lifecycles for enterprise clients. Your role will involve engaging with clients, leading solutioning discussions, and ensuring successful deployment of Prismforce products at scale. This is not a typical back-office configuration position; rather, you will be the primary point of contact for clients during the onboarding process, conducting demos, gathering requirements, and fostering long-term relationships. Key Responsibilities: - Engage with clients at various levels to conduct discovery and demo calls - Translate client business challenges into effective Prismforce product solutions during presales activities - Manage client expectations in alignment with contractual agreements - Cultivate strong relationships with client stakeholders, positioning yourself as their trusted advisor - Drive end-to-end implementations, including requirements gathering, design, testing, and deployment - Conduct fit-gap analysis to align business requirements with Prismforce's product suite - Implement best-in-class onboarding practices across client engagements - Configure products, including imports, templates, and workflows - Handle multiple client implementations simultaneously while ensuring high quality and timely delivery - Design and implement integrations for various client use cases - Utilize APIs, webhooks, and system integrations effectively - Troubleshoot production issues and provide post-go-live support - Analyze client systems to propose optimal solutions using Prismforce - Utilize project management tools (e.g., JIRA, Asana) to track and report implementation progress - Generate technical documentation throughout the project lifecycle - Obtain client sign-off at critical project milestones Qualifications Required: - BE/B.Tech in Computer Science or a related field - 4-5 years of experience in client-facing SaaS or HCM