Desktop Support Engineer II

As a Desktop Support in our company, your role will involve providing IT support as a Single Point of Contact for desktop-related technical assistance through various channels such as telephone, ticket system, emails, and instant chat messaging tool. You will also be responsible for co-ordinating with engineers and end-users, providing desk-side support for local users, and offering remote assistance when required. Key Responsibilities: - Provide IT support to end-users via telephone, ticket system, emails, and instant chat messaging tool. - Co-ordinate with engineers and end-users for resolving technical issues. - Offer desk-side support for local users and remote assistance for users as needed. - Monitor, track, and respond to customer satisfaction survey responses. - Demonstrate expertise in Windows Support, Outlook Support, Active Directory, DNS, and DHCP. - Possess good knowledge of Hardware Support including printers, system assembling, and disassembling. - Perform OS troubleshooting, Outlook troubleshooting, and configuration tasks. - Utilize your strong communication skills and technical knowledge to effectively support end-users. Qualifications Required: - Proficiency in Windows Support, Outlook Support, Active Directory, DNS, and DHCP. - Knowledge of Hardware Support including printers, system assembling, and disassembling. - Experience in OS troubleshooting, Outlook troubleshooting, and configuration. - Strong communication skills and technical knowledge. Please note that there are no additional details about the company provided in the job description. As a Desktop Support in our company, your role will involve providing IT support as a Single Point of Contact for desktop-related technical assistance through various channels such as telephone, ticket system, emails, and instant chat messaging tool. You will also be responsible for co-ordinating with engineers and end-users, providing desk-side support for local users, and offering remote assistance when required. Key Responsibilities: - Provide IT support to end-users via telephone, ticket system, emails, and instant chat messaging tool. - Co-ordinate with engineers and end-users for resolving technical issues. - Offer desk-side support for local users and remote assistance for users as needed. - Monitor, track, and respond to customer satisfaction survey responses. - Demonstrate expertise in Windows Support, Outlook Support, Active Directory, DNS, and DHCP. - Possess good knowledge of Hardware Support including printers, system assembling, and disassembling. - Perform OS troubleshooting, Outlook troubleshooting, and configuration tasks. - Utilize your strong communication skills and technical knowledge to effectively support end-users. Qualifications Required: - Proficiency in Windows Support, Outlook Support, Active Directory, DNS, and DHCP. - Knowledge of Hardware Support including printers, system assembling, and disassembling. - Experience in OS troubleshooting, Outlook troubleshooting, and configuration. - Strong communication skills and technical knowledge. Please note that there are no additional details about the company provided in the job description.