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About the role
Desktop Support Job Description:- - Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. - Co-ordination with engineers and user. - Providing desk side support for local users and remote assistance for users. - Monitor, track and respond to customer satisfaction survey responses. - Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP. - Should have positive knowledge into Hardware Support (Printer, System Assembling and Disassembling) - OS Troubleshooting, Outlook Troubleshooting and Configuration - Should have good communication and technical knowledge. Desktop Support Job Description:- - Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. - Co-ordination with engineers and user. - Providing desk side support for local users and remote assistance for users. - Monitor, track and respond to customer satisfaction survey responses. - Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP. - Should have positive knowledge into Hardware Support (Printer, System Assembling and Disassembling) - OS Troubleshooting, Outlook Troubleshooting and Configuration - Should have good communication and technical knowledge.
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