Associate Consultant - Application Support Engineer DMS Worksite

Experience: 35 Years Location: PAN India (Bangalore/Gurgaon / Hyderabad/ Mumbai / Pune/ Noida / Gurgaon) Mode : Hybrid Employment Type: Full-Time About The Role We are looking for a skilled Application Support Engineer DMS Worksite with hands-on experience in iManage Worksite and Litera platforms. The role focuses on production support, DMS administration, troubleshooting, operational stability, and continuous improvement of enterprise document management environments. The ideal candidate should have strong support and troubleshooting capabilities, excellent communication skills, and experience working with enterprise applications in SLA-driven environments. Key Responsibilities Application Support & Operations Provide L2/L3 support for iManage Worksite and Litera-based DMS platformsMonitor application health, availability, performance, and operational stabilityPerform incident management, RCA, troubleshooting, and issue resolution within SLAsSupport release management, deployments, patching, upgrades, and environment refresh activitiesCoordinate with infrastructure, database, security, vendor, and business teams for issue resolutionParticipate in critical incident management, on-call support, and production support activitiesMaintain SOPs, operational documentation, knowledge articles, and support runbooksEnsure adherence to ITIL processes including Incident, Problem, Change, and Release ManagementSupport backup validation, disaster recovery, and business continuity activities DMS Administration & Technical Support Administer and support iManage Worksite environments and Litera integrationsManage workspace provisioning, user access, security groups, profiling, and metadata managementSupport integrations with Microsoft Office, Outlook, Adobe Acrobat, and enterprise applicationsTroubleshoot indexing, synchronization, search, and document management issuesPerform system monitoring, log analysis, and service assurance activitiesSupport production deployments, patch validation, and post-release checksCollaborate with cross-functional teams to improve platform stability and operational efficiency Required Technical Skills DMS & Enterprise Application Support Strong experience with:iManage Worksite / iManage DMSLitera product suite and integrationsEnterprise DMS support and administrationStrong troubleshooting and production support experienceExperience handling Sev1/Sev2 incidents and RCA activitiesUnderstanding of SLA-driven support operations and ITIL processes Microsoft & Infrastructure Technologies Microsoft Office and Outlook integrationsWindows Server environmentsActive Directory basicsIIS and application services understandingExperience with monitoring and logging tools Operational & Technical Skills Incident Management & Problem ResolutionRelease & Change ManagementApplication Monitoring & Operational SupportITSM tools such as ServiceNow, Jira, or RemedyBasic SQL troubleshooting and query understandingApplication log analysis and system performance monitoring Experience & Qualifications 35 years of experience in enterprise application support or DMS support rolesHands-on experience supporting iManage Worksite and Litera environmentsExperience working in production support or operations-focused environmentsBachelors degree in Engineering, Computer Science, IT, or equivalent experienceiManage or ITIL certifications are an added advantage Communication & Soft Skills Excellent English communication skills written and spokenStrong stakeholder coordination and user support skillsAbility to communicate technical issues to non-technical usersStrong analytical, troubleshooting, and problem-solving abilitiesAbility to work under pressure during production incidentsStrong ownership, accountability, and collaboration mindsetAbility to work effectively with global and cross-functional teams Experience: 35 Years Location: PAN India (Bangalore/Gurgaon / Hyderabad/ Mumbai / Pune/ Noida / Gurgaon) Mode : Hybrid Employment Type: Full-Time About The Role We are looking for a skilled Application Support Engineer DMS Worksite with hands-on experience in iManage Worksite and Litera platforms. The role focuses on production support, DMS administration, troubleshooting, operational stability, and continuous improvement of enterprise document management environments. The ideal candidate should have strong support and troubleshooting capabilities, excellent communication skills, and experience working with enterprise applications in SLA-driven environments. Key Responsibilities Application Support & Operations Provide L2/L3 support for iManage Worksite and Litera-based DMS platformsMonitor application health, availability, performance, and operational stabilityPerform incident management, RCA, troubleshooting, and issue resolution within SLAsSupport release management, deployments, patching, upgrades, and environment refresh activitiesCoordinate with infrastructure, database, security, ven