Program Manager/Project Manager - IT

We are seeking an experienced Project Manager / Program Manager with strong stakeholder management, governance, and delivery leadership experience to support a large-scale ServiceNow transformation initiative. The ideal candidate will possess excellent communication skills in both English and Japanese and have proven experience managing cross-functional teams, vendors, and business stakeholders in enterprise environments. Key Responsibilities : - Manage project scope, risks, issues, dependencies, and timelines across multiple workstreams. - Drive governance activities, including agenda preparation, issue management, escalation handling, and decision tracking. - Coordinate with business stakeholders, solution architects, delivery teams, and vendors to ensure successful project execution. - Facilitate discussions and workshops to identify gaps, risks, and implementation challenges. - Prepare and maintain project documentation, status reports, meeting minutes, and executive presentations in English and Japanese. - Monitor project progress and ensure alignment with standard ServiceNow capabilities and organizational objectives. - Act as a client-side representative and trusted advisor throughout the project lifecycle. - Manage multi-vendor engagements and ensure accountability across all participating teams. - Support change management, communication planning, and stakeholder engagement activities. Required Skills : - 8+ years of experience in Project Management, Program Management, PMO, or Service Delivery Management. - Strong experience managing enterprise IT projects and multiple stakeholders. - Experience working in multi-vendor environments. - Knowledge of ServiceNow platform and IT Service Management (ITSM) processes. - Excellent stakeholder management and governance experience. - Strong analytical, problem-solving, and decision-making skills. - Ability to prepare professional documentation and presentations in both Japanese and English. - Experience in risk management, dependency management, and issue resolution. - Familiarity with Agile, Scrum, Waterfall, or Hybrid delivery methodologies. - Strong communication and leadership skills. Preferred Qualifications : - ServiceNow implementation, transformation, or upgrade project experience. - Experience with ServiceNow ITSM, HRSD, CSM, Portal, or Workflow solutions. - JLPT N1, N2, or N3 certification preferred. - ITIL, PMP, PRINCE2, Scrum Master, or related certifications. - Experience in global delivery and client-facing environments. Ideal Candidate Profile : - Project Manager. - Program Manager. - PMO Lead. - Delivery Manager. - Service Delivery Manager with Japanese language proficiency and strong stakeholder management experience in enterprise ServiceNow environments. We are seeking an experienced Project Manager / Program Manager with strong stakeholder management, governance, and delivery leadership experience to support a large-scale ServiceNow transformation initiative. The ideal candidate will possess excellent communication skills in both English and Japanese and have proven experience managing cross-functional teams, vendors, and business stakeholders in enterprise environments. Key Responsibilities : - Manage project scope, risks, issues, dependencies, and timelines across multiple workstreams. - Drive governance activities, including agenda preparation, issue management, escalation handling, and decision tracking. - Coordinate with business stakeholders, solution architects, delivery teams, and vendors to ensure successful project execution. - Facilitate discussions and workshops to identify gaps, risks, and implementation challenges. - Prepare and maintain project documentation, status reports, meeting minutes, and executive presentations in English and Japanese. - Monitor project progress and ensure alignment with standard ServiceNow capabilities and organizational objectives. - Act as a client-side representative and trusted advisor throughout the project lifecycle. - Manage multi-vendor engagements and ensure accountability across all participating teams. - Support change management, communication planning, and stakeholder engagement activities. Required Skills : - 8+ years of experience in Project Management, Program Management, PMO, or Service Delivery Management. - Strong experience managing enterprise IT projects and multiple stakeholders. - Experience working in multi-vendor environments. - Knowledge of ServiceNow platform and IT Service Management (ITSM) processes. - Excellent stakeholder management and governance experience. - Strong analytical, problem-solving, and decision-making skills. - Ability to prepare professional documentation and presentations in both Japanese and English. - Experience in risk management, dependency management, and issue resolution. - Familiarity with Agile, Scrum, Waterfall, or Hybrid delivery methodologies. - Strong communication and leadership skill