Desktop Support Engineer

Client: TCS | Engagement: Full-time | Work mode: ONSITE | Rate: 0-35 USD | Experience: N/A | Publisher job id: 10890479

Role Overview

This role is for a Field Service Agent/Desktop Support Engineer responsible for providing comprehensive IT support within a warehouse or distribution center environment. The position involves troubleshooting, installation, maintenance, and service of various IT equipment, ensuring operational efficiency and customer satisfaction. Key Responsibilities: Responsible for troubleshooting, installation, maintenance, and service on designated equipment. Perform daily routine checkups of all printers (300) and workstations (156) in the warehouse. Provide maintenance and disposal of assets and track the inventory of end-user devices. Deploy EUC devices and equipment with the defined SLA. Troubleshoot and fix issues with laptops, printers, and mobile devices. Manage IT Stockroom. Respond to customer inquiries regarding technical issues and manage escalations. Handle customer complaints and ensure customer satisfaction during closure. Work closely with the operations team at Shepherdsville and provide guidance on technical issues to avoid them. Provide guidance on how to make operations more efficient from a technological point. Required Skills: Knowledge of troubleshooting desktops and printers. Working experience in a warehouse or distribution center. Basic knowledge of network troubleshooting. Knowledge of the ServiceNow tool. Qualifications: No specific years of experience mentioned.