Incident Management

You are invited to apply for the position of Service Management Analyst Incident Management at a leading financial services company in Mumbai. In this role, you will be responsible for Major Incident Management, Root Cause Analysis (RCA), Event Monitoring, and ITIL-based Service Governance for critical transaction systems. Your primary duties will include handling P1/P2 incidents, strong stakeholder communication, and being available for on-call support. Key Responsibilities: - Manage Major Incidents and coordinate War Room Management - Conduct Root Cause Analysis for incidents - Monitor events and ensure compliance with ITIL Processes (Incident, Problem, Event, CSI) - Communicate effectively with stakeholders and regulatory bodies Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, or a related discipline - Minimum 4 to 9 years of experience in banking/financial systems - Proficiency in ITIL Processes, Major Incident Handling, Stakeholder Communication, Root Cause Analysis, and Monitoring Tools - Availability for on-call support and working in a fast-paced environment If you are interested in this exciting opportunity, please submit your CV to shyamli.mhatre@protivitiglobal.in. You are invited to apply for the position of Service Management Analyst Incident Management at a leading financial services company in Mumbai. In this role, you will be responsible for Major Incident Management, Root Cause Analysis (RCA), Event Monitoring, and ITIL-based Service Governance for critical transaction systems. Your primary duties will include handling P1/P2 incidents, strong stakeholder communication, and being available for on-call support. Key Responsibilities: - Manage Major Incidents and coordinate War Room Management - Conduct Root Cause Analysis for incidents - Monitor events and ensure compliance with ITIL Processes (Incident, Problem, Event, CSI) - Communicate effectively with stakeholders and regulatory bodies Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, or a related discipline - Minimum 4 to 9 years of experience in banking/financial systems - Proficiency in ITIL Processes, Major Incident Handling, Stakeholder Communication, Root Cause Analysis, and Monitoring Tools - Availability for on-call support and working in a fast-paced environment If you are interested in this exciting opportunity, please submit your CV to shyamli.mhatre@protivitiglobal.in.