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About the role
As a highly skilled professional with over 7 years of experience, you will be playing a crucial role in defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, focusing primarily on CCAI Agent Assist and Dialogflow CX. Your responsibilities will include: - Leading and managing the full lifecycle of CCAI projects, from initiation to deployment and post-implementation support. - Delivering Google CCAI solutions, demonstrating expertise in both CCAI Agent Assist and Dialogflow (ES/CX). - Integrating Dialogflow solutions with various channels such as Genesys, Twilio, and Google Contact Center AI Partner Integrations. To excel in this role, you must possess the following mandatory skills: - Proficiency in chatbot development and voicebot technologies. - Extensive experience with Conversational AI Platforms, specifically Google DialogFlow, with a track record of completing 3-5 projects on CCAI/Dialogflow platform. - Familiarity with ADK, Playbooks, Troubleshooting, CCAI, CX Studio, and Agent Assist. - Hands-on experience in developing, integrating, and implementing CCAI/Google Dialogflow projects. - Strong background in Natural Language Processing and programming languages such as Python/Node.JS. - Ability to design, develop, and implement cloud-based Conversational AI solutions. - Experience in client management and working as an individual contributor. - Proficiency in team handling and stakeholder management. This position offers a permanent, full-time opportunity with a hybrid work mode (2 days WFO) in locations like Noida, Gurgaon, Pune, or Bangalore. You will be working a 10-hour shift from 1:30 PM to 11:30 PM, with 5 working days per week. Your role will be pivotal in shaping the technical landscape and driving innovation in the field of AI-powered contact center solutions. As a highly skilled professional with over 7 years of experience, you will be playing a crucial role in defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, focusing primarily on CCAI Agent Assist and Dialogflow CX. Your responsibilities will include: - Leading and managing the full lifecycle of CCAI projects, from initiation to deployment and post-implementation support. - Delivering Google CCAI solutions, demonstrating expertise in both CCAI Agent Assist and Dialogflow (ES/CX). - Integrating Dialogflow solutions with various channels such as Genesys, Twilio, and Google Contact Center AI Partner Integrations. To excel in this role, you must possess the following mandatory skills: - Proficiency in chatbot development and voicebot technologies. - Extensive experience with Conversational AI Platforms, specifically Google DialogFlow, with a track record of completing 3-5 projects on CCAI/Dialogflow platform. - Familiarity with ADK, Playbooks, Troubleshooting, CCAI, CX Studio, and Agent Assist. - Hands-on experience in developing, integrating, and implementing CCAI/Google Dialogflow projects. - Strong background in Natural Language Processing and programming languages such as Python/Node.JS. - Ability to design, develop, and implement cloud-based Conversational AI solutions. - Experience in client management and working as an individual contributor. - Proficiency in team handling and stakeholder management. This position offers a permanent, full-time opportunity with a hybrid work mode (2 days WFO) in locations like Noida, Gurgaon, Pune, or Bangalore. You will be working a 10-hour shift from 1:30 PM to 11:30 PM, with 5 working days per week. Your role will be pivotal in shaping the technical landscape and driving innovation in the field of AI-powered contact center solutions.
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