Service Delivery Leader - Banking

As a Technical Service Delivery Leader for Banking Clients in the UAE region at QualityKiosk Technologies, your role will be focused on driving technical excellence and innovation within the India Banking practice. You will be responsible for transitioning traditional testing portfolios into AI-led, autonomous quality ecosystems and serving as a Technical Program Manager for complex, large-scale banking transformations. Key Responsibilities and Deliverables: - AI & GenAI Innovation Leadership - Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation. - Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance. - Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention. - Technical Program Management & Shift-Left Strategy - Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure 'Testability' is architected into the product. - Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes. - Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow. - Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse. - Strategic Client & Business Management - Ownership of a large revenue portfolio with full responsibility for margins, DSO, and manpower planning. - Convert BAU engagements into multi-year, BVR-led (Business Value Realization) and outcome-based contracts. - Act as a technical consultant to Bank CIOs/CTOs, presenting integrated program-level executive reporting. - Work with the Sales team on revenue forecasting, proposals, and SOW definitions for new and existing accounts. - Team Leadership & Capability Building - Lead and mentor a cross-functional team of 400+ members, including Project Managers, Test Leads, and Seasoned Bankers. - Lead Banking Domain & Process CoEs to standardize testing across Retail, Corporate, SME, and Rural banking lines. - Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team. Essential Requirements: - Experience: 18+ years of rich experience in Service Delivery for testing projects within the BFS segment. - Geography: Proven expertise in managing large-scale delivery specifically for the Middle East market, with exposure to other geographies. - Technical Depth: Strong Technical Program Management (TPM) skills; ability to 'roll up sleeves' to solve technical roadblocks. - Education/Fundamentals: Deep understanding of Agile methodologies, P&L management, and end-to-end accountability. - Communication: Exceptional verbal and written communication skills for stakeholder management. As a Technical Service Delivery Leader for Banking Clients in the UAE region at QualityKiosk Technologies, your role will be focused on driving technical excellence and innovation within the India Banking practice. You will be responsible for transitioning traditional testing portfolios into AI-led, autonomous quality ecosystems and serving as a Technical Program Manager for complex, large-scale banking transformations. Key Responsibilities and Deliverables: - AI & GenAI Innovation Leadership - Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation. - Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance. - Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention. - Technical Program Management & Shift-Left Strategy - Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure 'Testability' is architected into the product. - Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes. - Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow. - Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse. - Strategic Client & Business Management - Ownership of a large revenue portfolio with full responsibility for margins, DSO, and manpower planning. - Convert BAU engagements into multi-year, BVR-led (Business Value Realization) and outcome-based contracts. - Act as a technical consultant to Bank CIOs/CTOs, presenting integrated program-level executive reporting. - Work with the Sales team on revenue forecasting, proposals, and S