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Technical Support Engineer Job Description Role Overview A Technical Support Engineer is responsible for providing technical assistance to customers or internal teams, troubleshooting issues, and ensuring smooth operation of software, hardware, or IT systems. Key Responsibilities Diagnose and resolve technical issues related to software, hardware, and network systems Respond to customer queries via email, chat, phone, or ticketing systems Install, configure, and maintain systems and applications Monitor system performance and troubleshoot outages or bugs Document issues, solutions, and processes for future reference Collaborate with development and product teams to escalate complex issues Provide step-by-step technical guidance to users Ensure timely resolution in line with SLAs (Service Level Agreements) Required Skills Strong knowledge of operating systems (Windows, Linux, macOS) Understanding of networking concepts (TCP/IP, DNS, VPN) Familiarity with databases (MySQL, PostgreSQL, etc.) Experience with ticketing tools (like Jira, ServiceNow, Zendesk) Basic scripting knowledge (Python, Bash, or PowerShell) Excellent troubleshooting and problem-solving skills Strong communication and customer-handling skills
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