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About the role
US Collection Specialist Location: Pune Key Responsibilities: - Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Must to adhere and non-negotiables: - Excellent in communication - Need to work on US shift timings. - Need to complete specific and dedicated training programs set by the client. - 24*7 , flexible shifts - 100% WFO , no hybrid Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling
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