Associate Manager - Ed Tech

Role Overview : This role strengthens the work of the Learning Experience Design (LxD) team by embedding data-driven reflection, measurement, and learning insights into the design and delivery of educational programs and products. The person in this role will collaborate closely with program, technology, and learning experience teams to analyze educator and learner journeys, measure program effectiveness, and establish strong feedback loops. The goal is to ensure continuous improvement in learning experiences, product design, and facilitation based on evidence and evolving learner needs. Key Responsibilities : Collect, organize, and analyze data from multiple sources, including training sessions, chatbot interactions, digital products (apps, games, dashboards), and learner assessments. Develop and maintain dashboards to monitor learner engagement, progress, and key program indicators. Generate insights and trends that inform curriculum updates, product iterations, and facilitator capacity-building. Partner with LxD leads to review curriculum and content builds with a focus on learner outcomes and experience. Conduct learning effectiveness studies using both qualitative and quantitative methods. Facilitate reflection sessions with program teams using data stories, learner case studies, and insight presentations. Support the design, testing, and refinement of learning measurement tools such as rubrics, reflection forms, and feedback surveys. Collaborate with tech and product teams to strengthen data capture, analysis, and visualization systems aligned to learning goals. Ensure data systems and tools reflect learner voice, promote inclusion, and maintain contextual relevance. Coordinate and provide backend support for the WhatsApp-based chatbot, including testing, troubleshooting, and analytics tracking. Act as a bridge between program teams and the Quest Experience Lab (QEL) for product operations, content uploads, and QUESTApp updates. Maintain comprehensive documentation of learning tools, usage data, and platform interactions to inform continuous improvement. Contribute to the EdTech product development roadmap by co-creating learning experiences that nurture future-ready skills among students and educators. Conduct school visits to observe teacher and student engagement, capture insights, and feed them into design and operational strategies. Facilitate internal knowledge-sharing sessions and enable piloting of new curriculum modules (e.g., AI, Computational Thinking) through iterative design and reflection cycles. Develop insight briefs, reflection reports, and case studies to capture key learnings, challenges, and opportunities. Share synthesized insights in organizational learning spaces to strengthen learner-centered design practices. Collaborate with Monitoring, Evaluation, and Learning (MEL) teams to align evidence-generation efforts with learning outcomes. Requirements Strong analytical skills with demonstrated experience in tools such as Excel, Google Sheets, Power BI, or equivalent platforms. Proficiency in working with both qualitative and quantitative data. Understanding of learning sciences, curriculum design, or human-centered design principles. Excellent communication and storytelling abilities able to translate data into insights and action. Reflective, curious, and collaborative mindset with the ability to work across diverse teams. Comfort with operating at the intersection of program design, product development, and facilitation.