Product Manager - Operations

Role Overview: The Product Manager Operations owns the How, When, and Does it actually work in the real world of the product. This role ensures that product vision translates into reliable, scalable, and high-quality delivery across programs, states, and partners. You will be responsible for end-to-end execution, release readiness, product stability, and scale operations, working closely with Product, Engineering, Tech support, Program, Data, and external partners. Key Responsibilities: 1. Delivery & Execution Ownership Own end-to-end product delivery from roadmap rollout Translate priorities into execution plans, sprint goals, and delivery milestones Ensure predictable delivery across teams and vendors Identify and mitigate delivery risks proactively 2. Release Planning & Go-Live Readiness Define and drive release planning and rollout strategy Establish and enforce go-live criteria, including: Product readiness (features, performance) Content readiness Program/state readiness (training, onboarding) Ensure 100% readiness before academic/program cycles 3. Cross-Team Coordination & Dependency Management Manage dependencies across: Product Engineering Tech support Program (State, MEL, LxD) Vendors / external partners Act as the central coordination layer ensuring alignment and execution velocity 4. Product Stability & Quality Own product quality and stability in production Ensure alignment on: Functional testing, regression, UAT completeness Performance benchmarks (e.g., concurrency, latency) Define and track product stability metrics Drive post-release fixes and continuous improvements 5. Issue Resolution Systems Establish and manage structured issue resolution: Ticketing systems with status tracking Clear workflows: raised in progress resolved Ensure visibility of issues to program teams and end users Enable bot-based or self-serve support systems where applicable 6. Scale Readiness & Change Governance Coordinate pilot scale transitions Evaluate system readiness across: Product capacity Onboarding impact Dev team bandwidth Define and operationalize change governance processes Review and approve changes before rollout Maintain decision logs (approved/rejected) 7. Operational Reporting & Insights Build and standardize product health reporting Performance metrics Usage trends Issue patterns Ensure reports are: Consistent Actionable Accessible to all stakeholders 8. Adoption & Support Enablement Ensure field and user readiness for product adoption Training systems (ToT, refresher content) FAQs, guides, and support workflows Work with Program teams to ensure: Trainers are prepared Field teams can handle real-world scenarios Accountable For End-to-end delivery and execution predictability Release readiness and successful go-lives Product stability and quality in production Cross-team coordination and dependency management Scaled rollouts across states/programs Operational visibility (reporting, issue tracking, governance) Requirements Strong experience in program delivery / product operations / TPM roles Proven ability to manage complex, multi-stakeholder environments Deep understanding of: Agile delivery Release management QA and production stability Experience working with distributed teams, vendors, and government/partner ecosystems (preferred) Ability to translate ambiguity into structured execution systems